1. INTRODUCTION

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SNB Legacy Enterprises LLC, doing business as The Powerhouse's Playground ("Company," "we," "us," or "our"), respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website powerhousesplayground.com (the "Website"), purchase our products or services, participate in our programs (including The Spoiled CEO Accelerator), or otherwise interact with us.

This Privacy Policy applies to all information collected through our Website, coaching programs, online courses, email communications, social media pages, and any related services, sales, marketing, or events (collectively, the "Services").

 

PLEASE READ THIS PRIVACY POLICY CAREFULLY. By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with our policies and practices, please do not use our Services.

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2. INFORMATION WE COLLECT

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2.1 Personal Information You Provide

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We collect personal information that you voluntarily provide to us when you register for our programs, make a purchase, subscribe to our email list, participate in coaching calls, or otherwise contact us. This information may include:

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• Identity Information: First name, last name, and username or similar identifier

• Contact Information: Email address, phone number, mailing address

• Financial Information: Payment card details, billing address, and transaction history (note: full payment card numbers are processed and stored by our third-party payment processors, not by us directly)

• Business Information: Business name, industry, website URL, social media handles, revenue information, and other business details you share during coaching

• Program Participation Data: Information shared during coaching calls, group discussions, assignments, and direct messages within our program platforms

• Communications: Records of correspondence with us, including emails, chat messages, and support requests

• Marketing Preferences: Your preferences for receiving marketing communications and your communication preferences

• Testimonials and Feedback: Reviews, testimonials, success stories, and feedback you provide
   

2.2 Information Collected Automatically

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When you access our Website or Services, we automatically collect certain information, including:

• Device Information: IP address, browser type and version, operating system, device type, and unique device identifiers

• Usage Information: Pages visited, time spent on pages, links clicked, referring website, and navigation patterns

• Location Information: General geographic location based on IP address

• Cookies and Tracking Technologies: Information collected through cookies, pixel tags, web beacons, and similar technologies (see Section 7 for details)

 

2.3 Information from Third Parties

We may receive information about you from third parties, including: payment processors confirming transactions; social media platforms when you interact with our content; analytics providers; and marketing partners. We may combine this information with other information we collect about you.

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3. HOW WE USE YOUR INFORMATION

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We use the information we collect for the following purposes:

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• Provide Services: To deliver our coaching programs, courses, and other Services you have purchased or requested

• Process Transactions: To process payments, send transaction confirmations, and manage your account

• Communications: To send administrative information, program updates, schedule reminders, and respond to your inquiries

• Marketing: To send promotional emails, newsletters, and information about new products, services, and events (with your consent where required)

• Personalization: To personalize your experience and deliver content and offerings relevant to your interests

• Improvement: To analyze usage patterns, improve our Website and Services, and develop new products and features

• Legal Compliance: To comply with applicable laws, regulations, and legal processes

• Protection: To protect our rights, privacy, safety, or property, and that of our clients and others

• Testimonials and Marketing: To use your feedback, testimonials, and success stories in our marketing materials (as permitted under our Terms and Conditions)
   

4. HOW WE SHARE YOUR INFORMATION

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We may share your information in the following circumstances:

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4.1 Service Providers

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We share information with third-party service providers who perform services on our behalf, including:

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• Payment Processing: EasyPayDirect (integrated through GoHighLevel) for payment processing and merchant services

• Marketing and CRM Platform: GoHighLevel for customer relationship management, email marketing, SMS communications, landing pages, funnels, scheduling, and workflow automation

• Course Platform: Mighty Networks for hosting program content and community features

• Video Conferencing: Zoom for coaching calls and meetings

• Communication Platforms: WhatsApp for group chat support

• Analytics Providers: Google Analytics and similar services for website analytics
   

These service providers are contractually obligated to use your information only to provide services to us and to maintain the confidentiality and security of your information.

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4.2 Other Disclosures

We may also disclose your information:

• Legal Requirements: When required by law, subpoena, court order, or government request

• Protection of Rights: When necessary to protect our rights, privacy, safety, or property, or that of others

• Business Transfers: In connection with a merger, acquisition, sale of assets, or other business transaction

• With Consent: With your consent or at your direction

• Group Interactions: Information you share in group coaching calls, community forums, or group chats may be visible to other program participants
   

4.3 We Do Not Sell Your Personal Information

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
 

5. DATA RETENTION
 

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including:

• Active Clients: For the duration of your program enrollment plus seven (7) years for tax and legal compliance

• Email Subscribers: Until you unsubscribe or request deletion

• Transaction Records: Seven (7) years for tax and accounting purposes

• Website Analytics: Twenty-six (26) months or as configured in our analytics tools

• Legal Claims: As long as necessary to establish, exercise, or defend legal claims
   

When we no longer need your personal information, we will securely delete or anonymize it.
 

6. DATA SECURITY
 

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit and at rest, secure access controls, regular security assessments, and employee training on data protection.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. You are responsible for maintaining the confidentiality of your account credentials and for any activity that occurs under your account.
 

7. COOKIES AND TRACKING TECHNOLOGIES

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7.1 Types of Cookies We Use
 

We use the following types of cookies and similar technologies:

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• Essential Cookies: Required for the Website to function properly, including authentication and security

• Functional Cookies: Remember your preferences and settings

• Analytics Cookies: Help us understand how visitors interact with our Website

• Marketing Cookies: Track your activity across websites to deliver targeted advertising
   

7.2 Your Cookie Choices
 

You can control cookies through your browser settings. Most browsers allow you to refuse all cookies, accept only certain cookies, or notify you when a cookie is set. Please note that disabling cookies may affect the functionality of our Website. You can also opt out of interest-based advertising through the Digital Advertising Alliance (optout.aboutads.info) or the Network Advertising Initiative (optout.networkadvertising.org).
 

8. YOUR PRIVACY RIGHTS
 

Depending on your location, you may have certain rights regarding your personal information. We honor these rights for all users regardless of location.

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8.1 Rights Available to All Users

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You have the right to:
 

• Access: Request a copy of the personal information we hold about you

• Correction: Request correction of inaccurate or incomplete personal information

• Deletion: Request deletion of your personal information, subject to certain exceptions

• Opt-Out of Marketing: Unsubscribe from marketing emails by clicking the "unsubscribe" link in any email or contacting us directly

• Data Portability: Request a copy of your data in a commonly used electronic format
   

8.2 California Residents — CCPA/CPRA Rights
 

If you are a California resident, the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) provide you with additional rights:
 

• Right to Know: You may request information about the categories and specific pieces of personal information we have collected, the sources of collection, the purposes for collection, and the categories of third parties with whom we share information

• Right to Delete: You may request deletion of your personal information, subject to certain exceptions

• Right to Correct: You may request correction of inaccurate personal information

• Right to Opt-Out of Sale/Sharing: We do not sell or share your personal information for cross-context behavioral advertising

• Right to Limit Use of Sensitive Information: You may limit our use of sensitive personal information

• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights
   

8.3 Florida Residents — Florida Digital Bill of Rights
 

If you are a Florida resident, the Florida Digital Bill of Rights (effective July 1, 2024) provides you with the following rights:
 

• Right to Confirm and Access: Confirm whether we are processing your personal data and access such data

• Right to Correct: Correct inaccuracies in your personal data

• Right to Delete: Delete personal data provided by or obtained about you

• Right to Data Portability: Obtain a copy of your personal data in a portable format

• Right to Opt-Out: Opt out of processing for targeted advertising, sale of personal data, and certain profiling
   

8.4 How to Exercise Your Rights
 

To exercise any of these rights, please contact us at contact@powerhousesplayground.com with the subject line "Privacy Rights Request." We will respond to your request within forty-five (45) days. We may need to verify your identity before processing your request. If you have an account with us, we may verify your identity through your account. If you do not have an account, we may request additional information to verify your identity.
 

You may also designate an authorized agent to make a request on your behalf. If you use an authorized agent, we may require proof of authorization and verification of your identity.
 

9. EMAIL AND SMS MARKETING
 

9.1 Email Communications
 

By providing your email address, you consent to receive emails from us, including promotional emails, newsletters, and program-related communications. You can opt out of promotional emails at any time by clicking the "unsubscribe" link at the bottom of any email or by contacting us directly. Please note that even if you opt out of promotional emails, we may still send you transactional emails related to your account or purchases (such as receipts, program updates, and account notifications).
 

9.2 SMS/Text Message Communications
 

If you provide your phone number and consent to receive text messages, you agree to receive SMS communications from us, including program reminders, appointment confirmations, and promotional messages. Message and data rates may apply. Message frequency varies. You can opt out of text messages at any time by replying "STOP" to any message or by contacting us directly. Text messaging is not required to purchase our Services.
 

9.3 WhatsApp Communications
 

If you join our WhatsApp group as part of a program, you consent to receive messages through WhatsApp related to program support and community discussions. WhatsApp has its own privacy policy and terms of service that govern your use of the platform. You can leave the group at any time.
 

10. THIRD-PARTY LINKS AND SERVICES
 

Our Website and Services may contain links to third-party websites, services, or applications that are not operated by us (such as social media platforms, payment processors, or course platforms). This Privacy Policy does not apply to third-party services. We encourage you to review the privacy policies of any third-party services you access. We are not responsible for the privacy practices of third parties.
 

11. CHILDREN'S PRIVACY
 

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information. If you believe we have collected information from a child under 18, please contact us immediately at contact@powerhousesplayground.com.
 

12. INTERNATIONAL DATA TRANSFERS
 

We are based in the United States, and your information will be processed and stored in the United States. If you access our Services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country. By using our Services, you consent to the transfer of your information to the United States.
 

13. DATA BREACH NOTIFICATION
 

In the event of a data breach that affects your personal information, we will notify you in accordance with applicable law. Under Florida law (Fla. Stat. § 501.171), we will notify affected Florida residents within thirty (30) days of determining that a breach has occurred. Notification will be provided via email to the address we have on file for you, or by other methods as required by law.
 

14. CHANGES TO THIS PRIVACY POLICY
 

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes, we will notify you by posting the updated Privacy Policy on our Website with a new "Last Updated" date. For significant changes, we may also notify you via email. Your continued use of our Services after any changes indicates your acceptance of the updated Privacy Policy.
 

15. DO NOT TRACK SIGNALS
 

Some browsers have a "Do Not Track" feature that signals to websites that you do not want your online activity tracked. Our Website does not currently respond to "Do Not Track" signals. However, you can manage your cookie preferences as described in Section 7.
 

16. CONTACT US
 

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:
 

SNB Legacy Enterprises LLC

d/b/a The Powerhouse's Playground

Email: contact@powerhousesplayground.com

Address: 1115 East Twiggs St., Tampa, FL [ZIP CODE]

Website: powerhousesplayground.com
 

For privacy-specific inquiries, please include "Privacy" in the subject line of your email.
 

17. ACKNOWLEDGMENT
 

BY USING OUR WEBSITE OR SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTOOD THIS PRIVACY POLICY AND AGREE TO THE COLLECTION, USE, AND DISCLOSURE OF YOUR INFORMATION AS DESCRIBED HEREIN.